Returns & Warranty

If a product is not to your liking we offer a refund, exchange or credit up to 14 days from receiving the item.

All items returned must be in original and undamaged condition with original packaging. The customer is responsible for all shipping charges.

For faulty products customers have the right to a refund up to 30 days from receiving the item. After this we offer a repair or replacement service up to 6 months from receiving the item. If the repair or replacement is unsuccessful you can claim a refund or price reduction if you wish to keep the item. On most products we extend this repair or replacement service an extra 6 months with a 1 year warranty. See below for which products this applies to. Elevator Sound will cover the shipping costs for returning faulty items.

All refunds will be credited to the account payment was received from.

New Stock

All new stock items come with a full 12 month warranty. Further warranties may be available from certain suppliers, please check their site for additional warranty terms and conditions.

What is Ex Demo stock?

These are items that have been opened and used on display in our store. They come with a full 12 month warranty. Please note the box may not be in ‘new’ condition.

What are B-Stock Items?

These can either be customer returned, damaged or repaired items.

Customer returned items are as new and complete but have been shipped to a customer, opened and returned as unsuitable. They come with a full 12 month warranty.

Repaired items are stock that has been opened, are as new and complete but have been shipped to a customer, opened and returned due to a fault. Now repaired they come with a 6 month warranty.

Damaged items are goods that have been sent out to a customer but have been damaged in transit, returned back to us and are now available for sale, they come with a 6 month warranty.

Second Hand Stock

Equipment we have traded in against other items or bought in individually. We offer a 6 month warranty on these products.

Please see our Terms and Conditions for a full rundown of Elevator Sound clauses.