Returns & Warranty

All in-stock items will be shipped within 1 working day of your order. All in-stock orders received before 2pm will be processed same day and shipped for delivery the next working day.

All orders will usually be shipped with either DPD or UPS courier service on a tracked and signed delivery.

International orders will be shipped via standard Airmail.

Elevator Sound is not responsible for any international shipping delays, customs charges or taxes along with any lost, stolen or damaged items.

If a product is not to your liking we offer a refund, exchange or credit up to 14 days from receiving the item. This does not include sale items.

If a product is faulty customers must notify us at of any defects or problems within 48 hours of receiving.

Exchanges and credit for faulty products will be granted no later than 30 days from when you receive your shipment.

All items returned must be in original and undamaged condition with original packaging. The customer is responsible for all shipping charges.

All refunds will be credited to the account payment was received from.

Please see our Terms and Conditions for a full rundown of Elevator Sound clauses.


New Stock

All new stock items come with a full 12 month warranty. Further warranties may be available from certain suppliers, please check their site for additional warranty terms and conditions.

What is Ex Demo stock?

These are items that have been opened and used on display in our store. They come with a full 12 month warranty. Please note the box may not be in ‘new’ condition.

What are B-Stock Items?

These can either be customer returned, damaged or repaired items.

Customer returned items are as new and complete but have been shipped to a customer, opened and returned as unsuitable. They come with a full 12 month warranty.

Repaired items are stock that has been opened, are as new and complete but have been shipped to a customer, opened and returned due to a fault, now repaired they come with a 90 day warranty.

Damaged items are goods that have been sent out to a customer but have been damaged in transit, returned back to us and are now available for sale, they come with a 90 day warranty.

Second Hand Stock

Equipment we have traded in against other items or bought in individually. We offer a 30 day warranty on these products.

Free delivery
on U.K orders
over £99

*Terms and conditions apply

Elevator Sound
Price Match Guarantee

We want to bring you the most competitive prices available out there on all the products we sell. However, we understand from time to time you may find a lower price out there.

Our Price Match ensures that if you find an in-stock lower price than what we are advertising on an identical product, we will try to beat, or at least match the price from any other Authorized UK reseller.