Delivery

We at Elevator Sound want to offer as good a delivery service as the next online shop.

Yes, our margins are tight and yes, everyone is trying to offer the best possible service, but please understand we know how important these purchases are to you. We hope offering a FREE mainland UK delivery service for orders over £100 and a NEXT DAY mainland UK delivery service shows our commitment to getting these units to you as quickly and affordably as possible.

However, please remember that we are just a small independent store filled with people like yourself and we cannot have everything in-store all the time.

Our next day service applies to “in stock items”. If we need to order an item in for you specially then it may take a few days to get the order shipped to us and then over to you. Please phone or email to get a more exact ETA.

Our main couriers are Royal Mail, DHL and DPD, however we may sometimes use UPS. Providing an email address and phone number when purchasing allows the courier to update you with tracking information, a delivery window and lets you reschedule the delivery if needed.

Our daily shipments are collected by courier between 16:30pm – 17:30pm. Any orders for in-stock items placed before 16:00pm can be posted for next day delivery to mainland UK addresses.

Shipping charges are calculated automatically at checkout based on the size and weight of the items in your basket, and your delivery location. The best way to see all the available delivery options and prices is to put the items you’d like in your basket and head to the checkout page.

Elevator Sound is not responsible for any international shipping delays, customs charges or taxes along with any lost, stolen or damaged items.

Please note: “mainland UK” is defined by the courier and excludes some areas of the Scottish Isles and Highlands. You can check if a post code comes under “mainland UK” by entering your post code on the Shopping Cart or Checkout page to see the available delivery services.

EU Customers
Now that the UK has left the EU there are some changes in the way we trade with each other. Whatever happens we will do our best to continue to support our EU customers and provide the best service we can!

When viewing the website having entered an EU postcode for delivery you should see prices on our site excluding VAT. As such they will look to be 20% cheaper than before, as this is the UK VAT rate which was shown on all products before January 1st 2021. When purchasing you will pay the ex-VAT price.

Please note, depending on your country you may need to pay VAT when the package is being imported into your country, before it is delivered to you. This will usually be handled by the courier company who will collect the VAT and pay it to your government.

Alongside the VAT there may be additional import duties. Our understanding is that the Brexit free trade deal covers products manufactured in the UK. So any UK made products should have no import duties applied. Products made outside of the UK may attract import duties and the amount can vary depending on the country of manufacture and your country of delivery.

For facilitating the VAT payment and handling import duties courier companies often also charge customers handling fees. These fees can vary depending on the products, courier and country.

See our Terms and Conditions for a full rundown of Elevator Sound clauses.